Return Policy and RMA Form

 

Before returning any product(s), please request an RMA# (Return Merchandise Authorization) by filling out the form at the bottom of this page. Returns that do not have a valid RMA number are refused. Return requests must be submitted within 21 days from the date of delivery.

Order Cancellation
An order can be canceled any time before it is sent to the warehouse for shipping (we only charge your credit card after the order ships). Please keep in mind that once an order has shipped, it will fall under our standard return policy and cannot be canceled.

Defective Items
Customers are 100% protected from any defects within the first 21 days of the delivery date.  For some defects we may need you to confirm the defect with the manufacturer's technical support team. Many times issues can be resolved over the phone with technical support.  Please contact us if you need the manufacturer's support phone number.  All qualifying defective items can be exchanged for the same or similar item with NO restocking fee upon request, or returned for a full refund.  After the 21 days any defects will be handled through the manufacturer's warranty program/policy.

Damaged Items
Customers are 100% protected from any damages from shipping.  We must be notified within 5 days of the delivery date for any claims of damaged items. Any claims made after the 5-day window will be rejected. If there is visible shipping damage, the receiver of the shipment must note on the delivery receipt before signing or the receiver may refuse the delivery. If there is concealed damage we will need pictures of the packaging and the damage on the item in order to file a claim. As long the procedures above are followed, the merchandise will be exchanged for the same item with NO hassles or fees.

Received Something Different
If you received items you did not order or wrong items, we will remedy the situation as quickly as possible. Please contact us immediately.

Ordered By Mistake / Buyer's Remorse
If you are not satisfied with the product or ordered by mistake and wish to return the item(s), you must submit a request for return within our 21-day policy window. There will be a 20% restocking fee assessed and the customer will be responsible for shipping. After returning the item(s), the refund will include the total order amount minus any shipping charges and the restocking fee. All items must be in their original box and packaging in new condition. We recommend using shipping insurance when returning the item to the address specified in your return authorization approval (RMA) e-mail. If the merchandise arrives with shipping damage it will be refused and it will be the customer's responsibility to file a claim with the shipping carrier to re-coup the costs of the order. 

Items that cannot be returned - Assembly required items cannot be returned if the items have already been assembled.  Made to order or special ordered items cannot be returned.


Shipping Procedure for Returns
We will respond to your request within 1 to 2 business days with questions or instructions on the next step via e-mail. RMA#'s are valid for 10 days and refunds are processed after thorough inspection of the item(s) and manager's approval.

Return Merchandise Authorization (RMA) Request Form


By clicking the Submit button below, you are acknowledging that you have read and understood our Return Policy.