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Customer Service

Order Status
To get your order status or tracking information, click on "My Account" at the top of the page and login.  If you have problems logging in, please see "Account Login Help" below.  If your order is still pending or processing with no action after 48 hours between Monday through Friday, please contact us as we might need additional information from you.

Invoice & Order Confirmation
You can view and print your invoice/order confirmation by logging into your account.  If you have problems logging in, please see "Account Login Help" below.  If you did not receive an order confirmation by email or cannot login to your account please contact us.

Return an Item has a 21 day return policy.  The 21 days starts from the time of delivery of item(s).  You can view and submit a request for Return Authorization.  We have guidelines on the process so please read carefully:
Return Policy & Return Request Form

Change or Cancel an Order
If you wish to change or cancel an order, you must contact us immediately.  If the order has not been sent to the warehouse for shipment yet, the order should be able to get changed or canceled.  If the order has shipped you must submit a request for Return Authorization and be subject to the terms and conditions of the return policy.

Sales Tax
We only charge sales tax for orders that ship to California addresses, and we do not charge tax on the shipping or freight charges.  For Federal Government orders shipping to California, please contact us to remove sales tax charged after the order is placed or, if you prefer, you can contact us to place the order for you over the phone.

Purchase Orders & Payment Options
We accept all major credit cards, pre-pay by check or wire, PayPal, and purchase orders.  Government, Education and publicly traded companies can submit purchase orders via e-mail or fax found on our Contact Us page.  Please include the contact information of the person submitting the purchase order so we can send a confirmation.  We offer NET30 terms for these institutions.  Small business and other businesses will need to be approved for net terms. Download our W-9 form online (PDF).

Quote Request & Pricing
You can request a quote by contacting us or you can click on "Request a Quote" which can be found on every product page in our catalog and in our shopping cart page. 

Shipping & Delivery Times
We ship via UPS, FedEx, and LTL Truck carrier.  Orders that ship via Ground can deliver anywhere between 3 to 10 business days depending on where the item is shipping to and the processing time required for your order.  Items that ship via Freight Truck (LTL) please refer to the "Availability" listed on the product page to get estimated shipping times.

Account Login Help
When placing an order via the web or over the phone, an online account will be created for you.  Click on "My Account" at the top of your screen and login.  Your email address will be the login and use the password that you set.  If you forgot or do not know your password, click on "Forgot Your Password" to instantly send you a password.  You may change your password once you login to your account.  You can also contact us to reset your password for you.  From the login page, you can view & track orders, submit and track customer service tickets, view quotes, submit reviews, etc.

Resellers wishing to place orders can do so directly on our website or by contacting us. All of our orders arrive without any pricing and/or invoice receipts.

Any other questions please contact us